Fast, Reliable & Professional IT Support

Based in Northumberland, SolveIT aim to provide a professional and friendly service to help you solve your IT problems. Established in 2002 we now offer support to over 800 clients in the North East. 

Call Us

Brett: 07971 287 956 Wayne: 07957 731 680 Office: 01670 788 971

Email Us

support@solveit.org.uk

IT SERVICES WE OFFER

Our business customer base is very diverse, from the building trade to accountants and restaurants.  Everyone needs IT support and believe it or not the basic requirements are all the same. At present there are over 700 business customers and that number is growing everyday.

SUPPLY AND SUPPORT

PC’s / Laptops
Repairs, Upgrades & Servicing
Servers
Hardware & Software
Remote Support
Security Essentials
Apple Product Support
Mobile / Smart Phone Support
Network Infrastructure (cabling, cabinets, switches)
CCTV

DESIGN

Bespoke Database Design
Webdesign

SOFTWARE SUBSCRIPTIONS 

Office365 Monthly Subscriptions
Web and Email Hosting
Hundreds of other monthly pay as you products inc antivirus, backup, VPN

Keep the costs down with a yearly contract

If you are interested in a yearly contract which includes unlimited call outs and remote support, prices start from £10 per month or £120 per year, this covers 1 PC / Mac (support for hardware and software), printer, router and external USB / firewire hard disks. 

Pricing
Domestic Customers £120 per year per PC
Business Customers £150 per year per PC

At the very start of a service contract your PC / Mac is setup for remote assistance, scanned for viruses and configured to backup all data and email daily. 
If you only have 1 PC, your contract will have paid for itself after only 3 hours of labour. Service contracts are payable via bank transfer, standing order, cheque, postal order or paypal.

This cover includes

Computer Hardware and Software issues

  • Operating System
  • Drivers
  • Microsoft Office Appications (Word, Excel, Powerpoint, Outlook, Access)
  • Web browser support (Internet Explorer, Chrome, Firefox, Safari)
  • Antivirus
  • Hardware upgrades and replacements (labour element only)
  • Backup advise and setup
  • Other software support e.g Sage*, AutoCad*, 
    *SovleIT
     highly recommend if you have software support from the software vendor direct before calling SolveIT, as they have all the necessary tools and experience to fix you problem which should result in a faster solution.

Tablet and Mobile Phone Support

  • FREE Tablet support included with any computer support contract

Peripherals

  • Printers, Scanners, Fax
    Keyboards, Mice, Speakers
  • External Storage (USB harddisks, flash drives)
  • Routers, switches and other network equipment

Other

  • Annual service visit
  • Unlimited call outs per contract year
  • All labour included
  • Remote support via Splashtop

There are a few exceptions, including:

  • Cost of new hardware
  • Web design
  • Database Design
  • Graphics design services
  • Dedicated projects e.g server migration
  • Network infrastrucure work (cabling / wifi installations)

You can read the full terms and conditions here

Microsoft Office365
 

Office 365 fits the way you work today and tomorrow. Beginning with Word, Excel, PowerPoint and Outlook, Office 365 provides all the familiar Office applications you know, along with a dynamic set of  secure cloud connected tools that help you communicate, collaborate and get more done. And it keeps itself up to date so you have the tools you need to do what you do best. 

With Office 365 you can:

     –  Deliver your best work with the latest version of Office
     –  Store, sync, and share files with OneDrive for Business
     –  Use and access Office on virtually any device
     –  Trust a financially-backed 99.9% uptime guarantee

Get the most from your investment with an affordable and flexible monthly subscription. With Office 365 Business, you have Office where and when you need it, always up to date and accessible from virtually anywhere.

     –  No annual commitment, month by month rolling contract.

Office 365 Business from £8.60 per month.     
Office Suite and file storage for businesses

     –  Business-class email not included
     –  HD video conferencing not included
     –  Desktop versions of Outlook, Word, Excel, PowerPoint, OneNote, plus Access and Publisher for PC only
     –  1TB of OneDrive storage

Office 365 Business Premium from £10.50 per month.
Full Office suite with 50GB mailbox, calendars and collaboration tools


 

     –  Business-class email with 50GB mailbox
     –  HD video conferencing
     –  Desktop versions of Outlook, Word, Excel, PowerPoint, OneNote, plus Access and Publisher for PC only
     –  1TB of OneDrive storage

SolveIT offer web design solutions aimed at the small business and sole trader who require stylish websites without paying huge sums of money.

Our designs are clean looking, easy to navigate and above all else affordable.

There are various styles of design to fit any kind of business. All designs are bespoke and are built to the specification of our clients.

We also design e-commerce solutions providing clients with a fully functional online shop. The shops are fully automated. Orders are taken via the shop, payment is processed and order details are emailed direct you PC ready for shipping. The shops are secure, reliable and easy to maintain.

What’s included?

  • 5 Page WordPress design customised with your logo, graphics and editorial. 
  • Hosting for 1 year included in the price 
  • Unlimited Email accounts

SolveIT use the latest technology from Ubiquiti Networks to upgrade your Wi-Fi. From office blocks to restaurants, our Wi-Fi solutions increase the speed & connect up time of your network. 

With the Ubiquiti Unifi range of products we can provide internal or external access points which we can support remotely. Our remote support and monitoring allows to not only manage your access points but also provides statistics you which ones are being heavily used, how much traffic is going through them and we can advise on where best to add new access points to even out the load across your site. 

SolveIT can also provide point to point microwave links which allow the linking of multiple sites up to 35km away. This is especially useful in remote areas where either broadband or fibre are not available. We can literally beam the internet to you. 

SolveIT can remote access to your device to help troubleshoot problems quicker, sometimes reducing the need for a site visit. This ensure yous get back up and running sooner than before. 

With over 900 Windows PCs, Servers, laptops and Apple Macs attached to the SolveIT account we can securely remote into your hardware to give you instant support.  We pride ourselves on providing quick support without having to put you into a queuing system.

Support For :

    •  All Microsoft Servers & Applications
    •  Mac OS and software support
     •  Servers, PC`s and Laptops
     •  Printers & Scanners
     •  Network Hardware (Routers, switches)
     •  Any other hardware….. please call us

 

IT SUPPORT
For your business

We offer service level agreements to all our clients. This is most cost effective option for your business. 

With years of IT support and development experience SolveIT guarantee a cost effective solution to all of your requirements

Why Use SolveIT?

  • Reliable
  • Highly skilled
  • Competitively priced
  • Fast response
  • Friendly, approachable team
  • Experienced
  • Professional
Years Trading
Over 800 Clients
Active Wireless Access Points

Customers testimonials 

What people say?

We are a small accountancy office on TEAM Valley and have been a client of SolveIT for almost 10 years now and in that time Brett has helped us with a multitude of IT related issues ....and some more. He is probably the most flexible supplier I have ever worked with. He always makes himself available to talk about any problems that crop up and offers a solution which either resolves the issue instantly or he makes plans to investigate it later - and later is usually within a few hours. He has moved our hardware numerous times and has been under our desks more times than anyone. He maintains our server and all of our Cloud based software. He remotes-in regularly to help with small issues and makes himself available outside of normal hours whenever we have concerns about more serious issues. To his huge credit he doesn’t make us feel that it is any trouble to him even though I am sure it must be sometimes. I would recommend him unreservedly to anyone because I know he would make his service to them work. He is very good ! (Don’t tell him I’ve told you all of this because he might increase his rates which we find very competitive !)
Steve Thompson
Managing Director; Team Accountancy
We have used SolveIT to support our hotel's IT systems for a number of years. We've always been impressed by the friendly, professional team from SolveIT and find their SLA very affordable for our business.
Tracey Davison
CEO; Hope & Anchor Hotel
I rely on SolveIT to run the IT side of my business. Without SolveIT my communications, advertising and sales tools would be badly affected. The benefits SolveIT have brought to my business are endless."
I have no hesitation in recommending SolveIT' services. The ability to comprehend non-IT descriptions of IT problem & provide solutions in either simplistic terms or at a more advanced level is invaluable to businesses of all sizes as well as those with personal PC needs.
Jose Riley
MD

Contact Information

Contact

Brett Grieves
IT Support / Managing Director
Mobile : 07971 287 956
Office : 01670 788 971
Email : brett@solveit.org.uk

Wayne Muter
IT Support
Mobile : 07702 904 133
Email : wayne@solveit.org.uk

Postal Address : 
11 Wilding Place
Longhorsley
Morpeth
Northumberland
NE65 8LB

Terms and Conditions

Payment

Payment is required in full 14 days from the date of invoice.

All materials remain the property of SolveIT until payment is received in full. SolveIT have the right to remove hardware if full payment is not received in 60 days. 

Data & Backups

Please ensure you have a full up to date backup of your data. SolveIT will always take steps to ensure that you data is safe during upgrades etc. However accidents can happen and occasionally hardware will fail. SolveIT IS NOT responsible for any data loss that can occur during upgrades, data moves or hardware removal. 
It’s YOUR data BACK IT UP!.

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